Students from the School of Tourism and Hospitality Management (STHM) of Holy Cross College participated in the seminar “First Impression, Lasting Memories: The Art of the Front Desk” on March 9, 2026, held at the HCC Gymnasium.

The seminar was led by Mr. Cesar E. Reyes, General Manager of Dalian Peak Hotel, who shared expert knowledge and practical strategies on professionalism, guest relations, and the essential skills required for front desk operations in the hospitality industry.

Participants learned how attention to detail, effective communication, and a welcoming attitude can transform a guest’s experience and leave lasting impressions.

Through interactive discussions and real-world examples, students gained valuable insights into managing reservations, handling inquiries, and providing exceptional service, core competencies that are critical for success in tourism and hospitality careers.

This seminar further strengthened the students’ knowledge, confidence, and readiness to enter the professional workforce, equipping them with the skills needed to excel in creating memorable and positive experiences for guests.

By engaging directly with industry leaders like Mr. Reyes, Holy Cross College continues to nurture competent, professional, and service-oriented future hospitality experts.